Shipping & Delivery
What is your shipping policy?
We offer free shipping on all orders within the United States. There are no minimums or hidden fees.
Do you deliver to collection points or pickup lockers?
At this time, we only ship to standard residential and business addresses. Delivery to pickup lockers or collection points is not currently available.
What are your delivery times?
Orders are processed within 2–3 business days, and delivery typically takes 4–9 business days after processing. Estimated total delivery time is 6–12 business days.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery status at any time.
Which shipping partners do you use?
We work with trusted shipping carriers to ensure reliable delivery. The specific carrier may vary depending on your location.
What if my package hasn't arrived or is lost?
If your order has not arrived within the expected timeframe, please contact us via Email at support@lumeraofficial.com. We will assist you in locating your package and resolving the issue.
What if my item arrives damaged or broken?
If your item arrives damaged or defective, please contact us as soon as possible with photos of the issue. We will work quickly to resolve it.
Refunds & Returns
How do I return an item?
To start a return, contact us via Email at support@lumeraofficial.com. Once approved, we will provide return instructions on where to send your package.
How long does it take to process a refund?
Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.
Who pays for the return shipping cost?
Return shipping costs are the customer's responsibility unless the item arrived defective, damaged, or incorrect.
Privacy & Payments
How do you protect my privacy?
We use secure systems and encryption to protect your personal information. For full details, please review our Privacy Policy.
Will my data be shared with third parties?
We only share information with trusted service providers (such as payment processors and shipping partners) as necessary to fulfill your order. We do not sell your personal information.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, Diners Club, Discover, Apple Pay, Google Pay, and Shop Pay.
What currency are payments processed in?
All transactions are processed in United States Dollars (USD).
Are my payments secure?
Yes. All payments are processed through secure, encrypted systems to ensure your information is protected.
How will I know if my payment was successful?
You will receive an order confirmation email immediately after your payment is successfully processed.
What should I do if my payment was declined?
If your payment is declined, please verify your payment details or try an alternative payment method. If the issue continues, contact your bank or reach out to us for assistance.